Aruba Business Services - Chapeau Aruba nv

Telephone Facts

  Current Date:  October 09th, 2015


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Aruba Communication - Frequently Asked Questions

As our telephone system works differently then other countries and technology is a constant changing market, we listed the most frequently asked questions of our clients/guests regarding international calling, calling cards, 800-numbers, Internet Access, Wireless Service, Cellular phones and roaming.

Can I use my cellular phone/Black Berry in Aruba?
Some GSM phones work in Aruba. Please check with your cellular provider if they have a roaming agreement with our local cellular company and if your phone is set up with international roaming. The roaming costs are mostly quite high, it might be more cost effective to rent a cellular phone in Aruba.

Can I reserve a cellular phone before arriving in Aruba?
Yes, you can reserve your cellular phone. The Business Center has a 1-day, 3-day, week and month rentals and you can make
secured online reservations via our website. Just visit the reservations link, and fill out the form. The Business Center will follow up promptly and confirm your cellular phone rental with the cellular phone number you will have in Aruba.

What is the benefit of renting a cellular phone?
When renting a cellular phone at the Hyatt Business Center,
  • You can call International at limited telephone costs;
  • You can make conference calls;
  • You can receive incoming calls for free wherever you are on the island;
  • Enjoy the safety and security of having a mobile phone in Aruba.
    What is a SIM card?
    A GSM phone is not directly linked to you. Instead, it has a removable account card, called a SIM (subscriber information module) and this SIM has a unique serial number on it. This is what identifies you to the wireless provider. The important difference about this is that you can put your SIM into any compatible unlocked phone.

    What is an unlocked phone and what benefit does it give me?
    Some wireless providers 'lock' their GSM phones, meaning that their phones have been programmed to only work with SIMs issued by their company. When you have an unlocked phone you can rent a local SIM at the Business Center. This will give you the convenience of your own GSM, attractive local calling rates, and you receive the professional service of the Business Center.

    What is the International rate to call to the USA/Canada?
    When you rent a cellular phone or buy a local calling card the rate to the US is
    Outgoing calls between 7:00 a.m. – 7:00 p.m.   US $ 0.33 per minute )*
    Outgoing calls between 7:00 p.m. – 7:00 a.m.   US $ 0.23 per minute )*
    Incoming calls from anywhere   Free of charge
    )* Telephone rates are subject to change without further notice.

    How do I make an International call?
    To make an international call,
  • USA & Canada, dial 00 + 1 + area code + number
  • Other countries, dial 00 + country code + number

    How do I dial an 800-number in Aruba?
    Yes, you can use 800-numbers in Aruba, however they are not toll-free. To dial an 800-number you dial 00 1 800 number. Before connecting , you will hear a recorder informing you that the call will be charged.

    Can I have Internet Access in Aruba?
    There are different internet services offered, please inquire at your hotel.

    Can I use my own laptop to access the Internet in my room?
    You can use the Internet in your guest room with your own laptop. The Hyatt Regency uses the service of Wi-Fi Aruba which service can be used wired in the room and wireless in all the public areas of the Hyatt Regency Aruba. For more information about the wireless service offered in Aruba, please click this
    services link.

    Does Aruba offer Wireless Internet Service?
    In most public areas you can connect Wireless via Wi-Fi Aruba or MIO.


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